A recent service outage in same data centre over 24th & 25th December last and the Netflix service to customers was impacted. So what lessons can be drawn from this in relation to Design for Failure. I believe one of the lessons is that a good Design for Failure policy is never complete and Netflix’s response to the Christmas outage exemplifies this approach.

Working on reporting, business intelligence or website related projects, you frequently hear the comment, we have plenty of data, but not a lot of information. I have found that one element in helping a business enhance their decision making with quality information is the use of an information management policy. It is important in compiling [...]

This post contains an overview of the steps of a user centred design process for any software application. For the purposes of this article, I am using a website as an example. In a previous post, I looked at the principles of usability and usefulness and these steps can help in ensuring that these principles [...]