Working on reporting, business intelligence or website related projects, you frequently hear the comment, we have plenty of data, but not a lot of information. I have found that one element in helping a business enhance their decision making with quality information is the use of an information management policy. It is important in compiling [...]

This post contains an overview of the steps of a user centred design process for any software application. For the purposes of this article, I am using a website as an example. In a previous post, I looked at the principles of usability and usefulness and these steps can help in ensuring that these principles [...]