In a previous post, I explained the principles of a balanced business card and how it helps to focus an organisation on the expected benefits from an application rollout. The first step in building a balanced scorecard is to develop an overall business strategy for the application rollout that provides a focus on the end [...]

When your company is considering changing it’s website or rolling out a web application, one of the challenges that the management team will face is to ensure that the appropriate business benefits are achieved with such an investment of time and money (i.e. that the rollout of a new system/website will be the right thing [...]